Warranty Policy

Manufacturer warranty for new products

New products are supplied with the manufacturer's original warranty where the manufacturer provides one. The warranty period, exclusions, and claim process are set by the manufacturer and may vary by product, model, and Canadian sales channel.

Product pages may summarize available warranty information, but the manufacturer's warranty terms and the warranty documentation supplied with the product control. Keep your invoice, serial number, and warranty documents.

QTSI can help coordinate a claim or identify the appropriate manufacturer channel. A manufacturer may require the claim to be made directly with it or an authorized service centre.

Refurbished and open-box products

Coverage for refurbished and open-box products is stated on the product page, quotation, or order confirmation. Manufacturer warranty coverage may not transfer to a refurbished or open-box product unless the manufacturer confirms that it does.

Where QTSI provides a limited warranty, its duration and scope will be stated with the product. Cosmetic wear, battery capacity, and other condition characteristics described in the listing are not defects when they match the stated grade.

How to make a claim

Email info@qtsi.ca with your order number, item or SKU, serial number if available, and a description of the issue. Photos or video may help us assess shipping damage or a visible defect.

Do not ship a product for warranty service without an RMA or written instructions. Warranty coverage does not normally include damage caused by misuse, accident, unauthorized modification, incompatible parts, normal wear, or software and data loss.