Return Policy

Last updated 2026-08-26

Eligibility

Unless your order confirmation or quotation states a different condition, eligible stocked products may be returned when requested within 30 calendar days of delivery and approved by QTSI in advance.

Items must be complete, in resalable condition, and returned with their packaging, accessories, manuals, and proof of purchase. QTSI may decline a return when an item cannot reasonably be resold.

Items that may not be returnable

Returns may be excluded for special-order or custom-configured products, opened software or activation keys, subscriptions, consumables, completed services, and items identified as final sale. Any exclusion will be communicated in the quotation, product listing, or order confirmation.

A defective or damaged item is handled under the Warranty Policy or the carrier-claims process, as applicable. Do not send an item back without an RMA or written return instructions.

Requesting a return

Email info@qtsi.ca with your order number, the item or SKU, and the reason for the request. QTSI will confirm whether the item is eligible and provide the RMA, return address, and shipping instructions.

Unless the item was shipped incorrectly, arrived damaged, or is covered by a confirmed defect, return shipping and any approved restocking or handling charge will be explained before you proceed.

Refunds

After the returned item is received and inspected, QTSI will confirm the approved refund or credit. Approved refunds are issued to the original payment method, subject to the applicable order terms and payment-provider processing times.

For business or professional orders, a credit, replacement, or other remedy may be provided instead of a refund where agreed in the quotation or account terms.