Shipping Policy

Canada-wide delivery

QTSI serves customers across Canada. Availability, carrier service, and delivery options depend on the destination postal code, the items in the order, inventory location, item size and weight, and any special handling requirements.

Rates and order-specific arrangements

Where live rates are available, checkout will show the shipping options and cost for the destination and items in your cart before you submit the order.

Some orders require a manual quote, including oversized, high-value, special-order, remote, multi-location, or split-shipment orders. QTSI will confirm the applicable shipping arrangement before processing the order when a live rate is unavailable or unsuitable.

Shipping charges, taxes, and any special handling charges are based on the order and will be shown or confirmed before the order is finalized.

Processing and delivery estimates

Processing and delivery timing depends on stock, supplier lead time, destination, carrier service, and the items purchased. Any date shown at checkout or in an order confirmation is an estimate unless QTSI expressly confirms a guaranteed date.

Orders may ship in more than one package or from more than one location. Tracking information is provided when available from the carrier.

Delivery issues

Inspect shipments promptly. If a package appears damaged, note the damage with the carrier where possible and contact info@qtsi.ca with your order number and photographs. If a shipment is late, missing, or delivered incorrectly, contact us as soon as possible so we can investigate with the carrier.

Carrier delays, weather, remote-area conditions, labour disruptions, and other events outside QTSI's reasonable control may affect delivery timing.